STORE POLICIES

PRIVACY POLICY

At Kotiin we strive to provide a secure shopping experience for our customers and will only provide personal details to third parties who are facilitating delivery and processing your purchase through our secure gateway. Wwill not provide customer information to any third parties not diectly associated with Kotiin's business operations.  We are committed to protecting your privacy and ensuring the proper use of your personal information.  

PRICING

All prices are in Australian Dollars (AUD) and include a charge of 10% GST.

Kotiin reserves the right to change the pricing of any products at any time without notice.

DELIVERY

Standard delivery within Australia is free for all orders. Items are delivered using Australia Post Parcel delivery.

Orders are processed and shipped within 24 hours. Please note that we do not ship on Saturdays, Sundays or Australian public holidays.  Delivery time frames will depend on your location. Please see the below guide on standard delivery estimates.

Victoria Metro - 2-3 business days

Victoria Regional - 5-6 business days

Interstate Metro - 3-6 business days

Interstate Regional - 6-8 business days.

If you would like your order to arrive quickly you can purchase express shipping for and extra $10 at the checkout.

After check out you will receive an email with tracking details for your order.

RETURNS

If you are not happy with your purchase for any reason please get in touch with us at hello@kotiin.com.au and we will get back to you with instructions on how to return your item.  We will happily provide a full refund within 14 days of the day you receive your order.  Shipping charges are non-refundable and return shipping charges are the responsibility of the customer. If your item arrives damaged we will cover all return shipping charges.

Exchanges are accepted within 14 days of the day you receive your order.  Please contact us at hello@kotiin.com.au for details on how to exchange an item. Shipping charges are non-refundable and any return shipping charges are the responsibility of the customer.

We are unable to accept returns or exchanges on items that have been customised, unless the item has a fault.

FAULTS AND DAMAGED ITEMS

If your item arrives faulty or damaged please advise us within 10 days of receiving your purchase by sending an email to hello@kotiin.com.au.  Please wait for our reply before returning the damaged item to us.  We will arrange a replacement or refund for you as quickly as we can.

ORDER ERRORS

While we always strive to be as accurate as possible, mistakes can happen.  If you receive an incorrect item please contact us at hello@kotiin.com.au and we will arrange for the correct item to be sent to you as soon as possible.  No additional shipping charges will apply. 

GET IN TOUCH

hello@kotiin.com.au

0448 424 448

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